The first mistakes begin at the design stage of the shopping center. This seriously complicates the work of the building and creates a bad reputation for it. Here I include incorrectly calculated access roads and entrance to the parking. In the shopping center itself, you always need to think carefully about where and how tenants will be located. It happens that the TC was built, and a clear concept was not created, and this must necessarily be done in advance. It is important to consider what retailers will be anchor, large and small tenants. If the first steps are not done correctly, then such a mall will face difficulties. Properly organized work, in my opinion, begins with a project, then a concept and only then - the functioning of the facility itself and work with tenants.

A serious mistake on the part of the facility owners is to dispense with the rules of conduct for tenants. In my practice there was a similar shopping center, where shops were opened not at a strictly specified time (usually 10:00), but in an arbitrary one. Some of the tenants allowed themselves to accept buyers from 11:00, and even at noon. Of course, buyers were unhappy: when you come for shopping, you don't want to lose an extra time in anticipation of opening a store. I must say, this practice is now infrequent.

The relationship between the owner and the lessee begins with a competently drawn up contract. It is necessary to prescribe the rights and obligations of the parties. Rules of conduct are formalized as an annex to the contract. If not, we see a conflict of interests. The owner promised to do some work in the premises of the tenant and as a result did nothing. It can only be offended, because in the contract it was not fixed. Or another example: there was building next to the shopping center , and workers damaged the window of one of the shops. And at that time the rains poured the store a little because of a window defect. Seeing that the situation is not corrected, the store management began to think about moving. But the conflict was still settled, and the client stayed at the same place.

Problems with the management of shopping centers are often visible even to visitors. Facility service doesn't clean the rooms well, doesn't clean the snow at the input groups in time. This immediately scares away tenants and buyers.

The editorial version of the material is available on the website of RBC-Real Estate: https://realty.rbc.ru/news/597883919a7947d3488097c2

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